Frequently Asked Questions
Everything you need to know about bringing Vintoz into your home.
What is the estimated delivery time for furniture items?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, Vintoz ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders soon.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are your materials sustainably sourced?
Yes, Vintoz is committed to sustainability. We partner with manufacturers who use FSC-certified wood and eco-friendly textiles to ensure high quality with a low environmental impact.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Vintoz account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.